Support
Let us fix IT.
Remote Support
If you’ve been directed to this page please use the Remote Support button in the top right corner.
Enter the 9 digit Session ID given to you by Net Doctor, then a Name.
Then Join Session.
A program will install after which you again need to press Join.
Maintenance Plan
Arrange a maintenance plan with Net Doctor. Get the response you need from IT support for peace of mind.
- Proactive support – no surprises when vendors phase out their product.
- Priority service billed monthly with no hidden costs.
- Plan tailored to industry needs.
- Fast ticket response and direct access to technician.
- Top shelf security solution included as standard.
- Base fee $250ex + $50ex per workstation, discounted every five machines.
Ad hoc support (break fix)
Net Doctor can fill the gap with a low priority hourly rate. For startups ups or interim support before a maintenance plan.
Examples could be initial set up of an email system or recover a broken reception computer.
- Hourly rate $150ex.
- Hours capped for projects.